Empowering Our Clients to Stay Competitive. .
Join Us NowGet 24x7 Support Whenever You Need
We offer a wide range of support solutions anytime, anywhere
Technical Support
- Remote diagnostics
- 24x7 incidents resolution
- Electronic submission (Web/Email)
- Multi-vendor coordination
- On-site technical support
- Applying Hot-fixes
Account Management
- Customized support Plan
- Monthly status reports
- Account documentation
- Orientation and planning
- Environment profile
- Escalation management
Proactive Services
- Technology architecture review
- General support consulting
- Proactive recommendations
- Participate in planning
- Support awareness articles
- Customized seminars and training
Information Services
- Critical alerts
- Technical training
- Product news flashes and patches
- Expert discussions
- Knowledge transfer
Synoptic Support Program offering
Premium | Express | Standard |
24 x 7 x 365 | 8:30- 16:30 x 7 x 365 Including official holidays | 8:30- 16:30 x 5 x 365) Excluding official holidays |
