Empowering Our Clients to Stay Competitive .

Join Us Now

Get 24x7 Support Whenever You Need

We offer a wide range of support solutions anytime, anywhere

Technical Support

  • 24x7 incidents resolution
  • Electronic submission (Web/Email)
  • Remote diagnostics
  • Multi-vendor coordination
  • Applying Hot-fixes
  • On-site technical support
contact us

Account Management

  • Orientation and planning
  • Customized support Plan
  • Environment profile
  • Monthly status reports
  • Escalation management
  • Account documentation
contact us

Proactive Services

  • General support consulting
  • Technology architecture review
  • Participate in planning
  • Proactive recommendations
  • Customized seminars and training
  • Support awareness articles
contact us

Information Services

  • Product news flashes and patches
  • Critical alerts
  • Expert discussions
  • Technical training
  • Knowledge transfer
contact us

Synoptic Support Program offering


Premium

Express

Standard

24 x 7 x 365

8:30- 16:30 x 7 x 365

Including official holidays

8:30- 16:30 x 5 x 365)

Excluding official holidays

Support Services Incident submission methods

Electronic Incident Submission (24×7 ) via help desk software, On call duty Synoptic support engineer (24 x 7), TAM Mobile, SMS or WhatsApp (24 x 7).

Contact Details

  • www.synoptic.com.sa/support
  • Support@synoptic.com.sa
  • +966 92000 6299 / +9661122759274 Ext 0
  • +9661122759274

Partners We Worked With